The following Terms of Sale apply to your use of all websites, mobile applications, and other products and services owned, controlled, operated, or hosted (whether now or in the future) by JibJab Media Inc. dba JibJab Bros. Studios and/or its corporate affiliates, including but not limited to the JibJab.com, StoryBots.com, HelloSanta.com, and all related applications and services (collectively the “JibJab Sites”).
Last Updated: October 15, 2015
These Terms of Sale (“Terms of Sale”) govern your purchase of goods and services (including, without limitation, your purchase of non-trial subscriptions, physical goods, gift subscriptions, Live Video Calls, and/or pay-per-download material) on or through any of the JibJab Sites. By purchasing any products or services on any of the JibJab Sites, you affirmatively acknowledge that you have read and understand these Terms of Sale and agree to be bound by them as in effect at the time of your purchase. By using any of the JibJab Sites or any products or services offered thereon, you agree to be also bound by the JibJab Terms of Service (click here), the JibJab Privacy Policy (click here), and the Legal Notices (click here), all of which are incorporated herein by reference. All capitalized terms used herein that are not otherwise defined in these Terms of Sale shall be as defined in the JibJab Terms of Service (click here).
Please keep in mind that these Terms of Sale are subject to change by JibJab from time to time. In the event of such changes, we will post the changes on the JibJab Sites and/or notify you via email. Also, we may ask you to review and consent to the changes at the time of your next account login or at the time of your next purchase on or through any of the JibJab Sites. Changes to these Terms of Sale shall apply to any purchases made after such notice and consent. Please review these Terms of Sale prior to each purchase so you will understand the terms applicable to such transaction. If you do not agree to these Terms of Sale, do not make any purchases on or through the JibJab Sites.
PLEASE READ THESE TERMS OF SALE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A DISPUTE RESOLUTION CLAUSE THAT GOVERNS HOW DISPUTES WILL BE RESOLVED.
1. SUBSCRIPTIONS
You must be a Paid Subscriber to access certain goods, services, and content offered on the JibJab Sites, such as the JibJab Premium Content Services described in Section 1.4 below (collectively “Subscription-based Features”). JibJab may offer different subscription plans across different platforms, and some subscription plans may include special promotional pricing with differing conditions and limitations. With respect to any Subscription-based Features, you acknowledge and agree that, by making such features accessible to Paid Subscribers in general, JibJab will have fully satisfied its obligation to deliver or otherwise provide such features to you (and/or to your intended authorized recipients), regardless of your or your recipients’ failure or inability to use such features.
1.1 NON-TRIAL SUBSCRIPTIONS
If you decide to register for a non-trial subscription, we will charge you the applicable subscription fee for the applicable subscription term using your selected payment method at the time of purchase. If JibJab alters the subscription fee or makes other changes to your subscription, you will be notified in advance about the changes via email. It is important to keep in mind that if you signed up for a subscription during a promotional period, the promotional price may only be active for a certain period of time, based on our sole discretion.
1.2 NON-TRIAL SUBSCRIPTION RENEWALS
As a Paid Subscriber, your non-trial subscription will renew either annually or monthly, depending on your applicable subscription plan. For example, if you start your annual subscription on March 31st, you will be billed on March 30th the following year. If you start your monthly subscription on March 31st, you will be billed on April 30th the following month. For some JibJab products and services, your subscription will automatically be renewed at the end of the subscription term unless you turn off the auto-renew feature or cancel your subscription prior to the expiration date of your then-existing subscription. To cancel your subscription auto-renewal, please go to the “My Account” section of the JibJab Site(s) where you have a membership account or to the applicable third-party interface if you subscribed to JibJab through a third-party. PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS, IN WHOLE OR IN PART, FOR PARTIALLY USED PERIODS. Following any cancellation, your access to the Subscription-based Features will continue only for the remainder of your applicable non-trial subscription term.
1.3 CANCELLATION
You may cancel your non-trial subscription at any time. However, PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS, IN WHOLE OR IN PART, FOR PARTIALLY USED PERIODS. Following any cancellation, your access to the Subscription-based Features will continue only for the remainder of your applicable non-trial subscription term. At JibJab’s sole discretion, we may provide a discount or other accommodation to some or all of our Paid Subscribers at any time and for any reason. Our offering of a discount or other accommodation in one instance does not entitle you to, or obligate us to provide, the same treatment in the future for similar instances.
If you pay for a non-trial subscription through a third-party service (such as through the iTunes App Store, for example), you may need to access your account through that applicable third-party interface to cancel your subscription to or turn off auto-renew for the JibJab Services. The billing information related to your non-trial subscription may also be accessible via your account with the applicable third party.
1.4 TRIAL PERIODS
We know that sometimes you need a little time to try out the services before wanting to commit. In order to allow customers an opportunity to “sample” our products and services, occasionally we offer trial periods during which you will have the ability to cancel your subscription within a stated period of time and receive a full refund. If you do not cancel during the trial period, your trial subscription will automatically be converted to a non-trial subscription upon expiration of the trial period. If you cancel after the trial period has ended, NO REFUND will be given, whether in whole or in part, and your access to the Subscription-based Features will continue only for the remainder of the non-trial subscription term. To cancel your trial subscription, please go to the “My Account” section of the JibJab Site(s) where you have a membership account or to the applicable third-party interface if you subscribed to JibJab through a third-party.
1.5 JIBJAB PREMIUM CONTENT SERVICES
JibJab offers a premium subscription that allows our customers to experience all the fun content we have. It is important to keep in mind that a subscription is required to access certain parts of JibJab’s service that allows you to create digital greeting cards and personalized media using certain content, including without limitation, audio, audiovisual, and/or still images (as the service may permit) from JibJab’s library (the “JibJab Premium Content”), to personalize such JibJab Premium Content (in certain instances), and to share such JibJab Premium Content with others, all to the extent permitted by JibJab (the “JibJab Premium Content Services”).
Unless otherwise noted, you will have access to your JibJab Premium Content for a minimum of two (2) weeks upon creation, unless earlier removed by you or your recipient. All JibJab Premium Content from JibJab’s library that is offered as part of the JibJab Premium Content Services constitute part of JibJab’s proprietary content, and your use thereof is subject to your compliance with the JibJab Terms of Service.
In addition, any messages that you include with your JibJab Premium Content must comply with all terms and conditions regarding User Materials and User Conduct as set forth in the JibJab Terms of Service.
For the avoidance of doubt, the JibJab Premium Content Services are services (notwithstanding any use of the terms “purchase,” “buy,” “sell,” “order,” or the like on the JibJab Sites or in these Terms of Sale), and neither you nor your recipient obtains or retains any rights or ownership interest of any kind in or to any JibJab Premium Content, and neither you nor your recipient may reproduce, distribute, transfer, modify, create derivative works, or otherwise use such content in any manner other than as expressly authorized by JibJab.
All use of the JibJab Premium Content Services is for your personal, non-commercial use only.
1.6 JIBJAB’S RIGHT TO TERMINATE
We hope that it never has to reach this point, but if necessary, JibJab reserves the right to terminate your account and/or subscription at any time for any breach or violation by you of the JibJab Terms of Service. In the event of such termination, you will not be entitled to any refund of any unused portion of the subscription fee previously paid by you.
2. A LA CARTE PURCHASES
No subscription is necessary to purchase certain virtual goods, physical goods, Live Video Calls, gift subscriptions, or material offered on a pay-per-download basis on the JibJab Sites. For purchases of a la carte virtual goods, Live Video Calls, physical goods, or pay-per-download material, we will bill you on an order-by-order basis, i.e., we will charge the purchase amount to your specified payment method when you click submit on the order or download page.
For the avoidance of doubt, neither the term “physical goods” nor the term “pay-per-download material” will include online, streaming use of the JibJab Premium Content described in Section 1.5 above (except for special orders and as otherwise noted by JibJab).
2.1 PHYSICAL GOODS
All physical goods purchased on or through the JibJab Sites will be shipped FOB Shipping Point. Title to such goods passes from JibJab to you upon shipment. Subject to our return and exchange policies set forth in this Section 2.1, all purchases of physical goods on or through the JibJab Sites are final, non-cancelable and non-refundable. You may return the following items within ten (10) days of delivery for a refund of the purchase price actually paid by you, subject to the terms and conditions set forth below: (i) new, unopened items in their original containers or packaging; and (ii) defective or damaged items, or items delivered due to an error by JibJab (each, a “Faulty Item”). However, we DO NOT accept returns of the following: (i) items returned more than 10 days after delivery; (ii) items that have been opened, unless it is a Faulty Item; (iii) items that have obvious signs of use; or (iv) damaged items where damage occurred after your receipt of the item or during the return shipping. Except for Faulty Items, a twenty-percent (20%) restocking fee may be applied to your return and you will be responsible for paying the return shipping costs. To return any item, you must call JibJab’s customer service first for a return authorization number, and NO return will be accepted without a return authorization number.
In lieu of a refund, you may exchange a Faulty Item for the same item, provided that you return the Faulty Item with an exchange request within ten (10) days of delivery. Unfortunately, we cannot accept exchange of a Faulty Item for a different item. If you wish to purchase a different item, you may return the Faulty Item for a refund and place a new order for the item you wish to purchase.
2.2 GIFT SUBSCRIPTIONS
You may purchase a gift subscription(s) that can be redeemed by your recipient within five (5) years of purchasing the account. A gift subscription has a term of five (5) years from the date it is issued. IF AND TO THE EXTENT A GIFT SUBSCRIPTION IS NOT USED WITHIN FIVE (5) YEARS FROM THE DATE IT IS ISSUED, THE GIFT SUBSCRIPTION EXPIRES. Gift subscriptions can only be redeemed once and cannot be exchanged for cash.
2.3 LIVE VIDEO CALLS
When purchasing and scheduling Live Video Calls on or through the HelloSanta.com site, there will be different timeslots available for you to choose from. However, you may be unable to choose an available timeslot that fits with your personal schedule. You acknowledge and agree that JibJab will have fully satisfied its obligation to deliver or otherwise provide the Live Video Call upon offering available timeslots for you to choose from, regardless of your or your recipients’ failure or inability to schedule an acceptable time.
If a Live Video Call is disconnected or otherwise terminated prematurely (as determined by JibJab in its sole discretion), you may contact us to reschedule in a different timeslot. Similarly, if you schedule a Live Video Call and subsequently need to change the timeslot, you may contact us to reschedule. All purchases of Live Video Calls are final, non-cancelable, and non-refundable (except as expressly otherwise provided in these Terms of Sale or as otherwise determined by JibJab in its sole discretion).
2.4 PAY-PER-DOWNLOAD MATERIAL
With respect to any a la carte virtual good or pay-per-download material that you purchase on or through the JibJab Sites, you acknowledge and agree that, upon making such material available to you (or to your intended authorized recipients) for download, JibJab will have fully satisfied its obligation to deliver or otherwise provide such material, regardless of your or your recipients’ failure or inability to view, play, use, or store such material. All purchases of a la carte virtual goods and pay-per-download material on or through the JibJab Sites are final, non-cancelable, and non-refundable, and no such material is returnable or exchangeable (except as expressly otherwise provided in these Terms of Sale or as otherwise determined by JibJab in its sole discretion). For the avoidance of doubt, a la carte virtual goods and pay-per-download material is provided for your personal, non-commercial use only and remains the exclusive property of JibJab.
3. SUBSCRIPTION ENHANCEMENTS
We are always improving our service and offering new promotions for our Paid Subscribers. We may offer enhancements related to your subscription and/or a la carte purchase options. For example, we may offer an ad-free subscription, a subscription that includes bonus content, or the ability to download digital video files to your desktop for an additional fee.
Such subscription enhancements may be added for an additional NON-REFUNDABLE fee and may be cancelled at any time (provided that you will continue to have access to your purchased enhancements for the duration of your basic subscription). You may renew your basic subscription and choose not to renew your subscription enhancements, but you may not renew subscription enhancements without a basic subscription.
4. GENERAL PROVISIONS
4.1 PURCHASE QUALIFICATIONS; ACCOUNT SECURITY
To make any purchase on or through the JibJab Sites (including, without limitation, purchase of subscriptions, a la carte virtual goods, physical goods, gift subscriptions, and/or pay-per-download material), you must be a Registered Member (as defined in the JibJab Terms of Service) and comply with these Terms of Sale (including the JibJab Terms of Service). You acknowledge that you are responsible for maintaining the security of, and restricting access to, your account and password, and you agree to accept responsibility for all purchases and other activities that occur under your account. JibJab sells its products and services only to those who can legally make purchases with a credit card/debit card. If you are under 18 years of age (but not younger than 13), you may make purchases on or through the JibJab Sites only with the consent and supervision of a parent or guardian. No one under 13 is allowed to make any purchase on any of the JibJab Sites or JibJab Services. JibJab reserves the right to refuse or cancel any customer order or terminate any customer account with JibJab, at any time in its sole discretion (except as prohibited by law).
4.2 PAYMENT METHOD AND TERMS
We accept Visa, MasterCard, American Express, and Discover credit cards and certain debit cards as forms of payment. By submitting an order on or through the JibJab Sites, you authorize JibJab, or its designated payment processor, to charge the purchase amount (and in the event of a subscription renewal, you authorize JibJab, or its designated payment processor, to automatically charge the renewal amount) to the credit card/debit card account you specified. No purchase will become effective unless and until your payment has been accepted and processed.
JibJab also accepts payment through various third-party services (such as iTunes). In those cases, the terms of sale applicable to those third-party services will govern the processing of your payment.
JibJab may have certain products or services that can be purchased through your mobile service (Premium SMS billing). You will find these charges on your mobile bill. Please keep in mind that you are responsible for any device connection charges you may incur when you use our services. If while using our application you use your cellular network (rather than Wi-Fi), you may be charged standard data rates. International data roaming charges may apply when using our application when traveling outside your home country. We recommend speaking about data roaming charges with your cellular carrier before using our application abroad. If you purchase a JibJab product or service through texting messaging/SMS or use our sharing feature via mobile, then standard texting messaging rates/fees may apply. These purchases are non-refundable and final. JibJab will not refund any purchase(s) made via an SMS charge in the event of technical incapability or non-functionality of the message.
JibJab reserves the right to report, investigate, and prosecute to the fullest extent required or permitted under applicable law, any fraudulent, unauthorized, or otherwise unlawful use of any credit card or debit card by any person on or through the JibJab Sites.
4.3 TAXES
You are responsible for any and all applicable sales, use and other taxes, duties, and governmental fees and charges payable in connection with your purchase made on or through the JibJab Sites. If you do not pay such taxes or fees on a transaction, you will be responsible for such taxes or fees in the event that they are later determined to be payable on such sale, and JibJab reserves the right to collect or withhold such taxes or fees from you at any time.
4.4 PRODUCT AND SERVICE AVAILABILITY; ERRORS
JibJab may revise, discontinue, or modify products or services offered on or through the JibJab Sites, at any time without prior notice to you, If a product or service offered by you is or becomes unavailable, JibJab may decline or cancel your order (and issue you a refund if you have paid for the order), with no further liability or obligation to you. If a product or service offered by you is or becomes unavailable, JibJab may, in its sole discretion, offer to substitute your order with another product or service of equal or greater value and will make such substitution only with your written or recorded consent.
While we strive to eliminate errors on the JibJab Sites, we do not warrant that all products, services, information, and content offered on the JibJab Sites will be accurate, complete, reliable, current, or error-free. Unless expressly otherwise noted, all products, services, information, and content offered on the JibJab Sites are provided “as is” without warranty of any kind. In the event of an error by JibJab in processing or delivering your order, JibJab may, at its election: (i) correct such error and revise your order accordingly if necessary (including charging the correct price and billing you for any undercharged amount or refunding to you any overcharged amount, as the case may be); or (ii) cancel your order affected by the error and issue a refund of the purchase amount actually paid by you for such order. By placing an order on or through the JibJab Sites, you acknowledge and agree that, in the event of an error by JibJab in processing or delivering your order, your sole remedy is to cancel your order and return the physical goods delivered (if any) for a refund of the purchase amount actually paid by you, all subject to JibJab’s cancellation, return and refund policies set forth in these Terms of Sale.
4.5 PRIVACY
We care about the privacy of our customers. Please click here to view the JibJab Privacy Policy.
4.6 DISCLAIMERS
ANY WARRANTY ON PRODUCTS OR SERVICES PURCHASED THROUGH ANY OF THE JIBJAB SITES ARE PROVIDED BY THE ORIGINAL MANUFACTURER ONLY AND NOT BY JIBJAB. JIBJAB ITSELF MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD ON ANY OF THE JIBJAB SITES.
ALL PRODUCTS AND SERVICES ON THE JIBJAB SITES ARE PROVIDED OR SOLD "AS-IS" AND JIBJAB DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. JIBJAB CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF PRODUCTS OR SERVICES. JIBJAB DOES NOT REPRESENT OR WARRANT THAT PRODUCTS, SERVICES, OR ANY PART THEREOF, ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE OR THAT PRODUCTS OR SERVICES THAT ARE DOWNLOADED FROM THE SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT OR MATERIALS AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES.
Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof, or any affiliation therewith, by JibJab.
4.7 LIMITATION ON LIABILITY
EXCEPT IN JURISDICTIONS WHERE SUCH PROVISIONS ARE RESTRICTED, IN NO EVENT WILL JIBJAB OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION FOR ANY LOST PROFITS OR LOST DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERICAL DAMAGES OR LOSSES THAT MAYARISE FROM YOUR PURCHASE OR USE OF ANY PRODUCTS OR SERVICES ON THE JIBJAB SITES, EVEN IF JIBJAB IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, JIBJAB'S AGGREGATE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO JIBJAB FOR THE PURCHASE OR USE OF ANY PRODUCT OR SERVICE ON THE JIBJAB SITES, BUT IN NO CASE WILL JIBJAB'S TOTAL LIABILITY TO YOU EXCEED $200.00.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
4.8 GOVERNING LAW; VENUE AND JURISDICTION
You agree that the laws of the State of Delaware, without regard to principles of conflict of laws, will govern your use and purchase of products and services and these Terms of Sale, and any dispute of any sort that might arise between you and JibJab or any of our affiliates. With respect to any disputes or claims not subject to arbitration (as set forth below), you agree not to commence or prosecute any action in connection therewith other than in the state and federal courts located in the Los Angeles County, California, and you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the state and federal courts located in the Los Angeles County, California.
4.9 ARBITRATION
YOU AND JIBJAB AGREE THAT THE SOLE AND EXCLUSIVE FORUM AND REMEDY FOR ANY AND ALL DISPUTES AND CLAIMS RELATING IN ANY WAY TO OR ARISING OUT OF THESE TERMS OF SALE OR THE SALE OF ANY PRODUCT OR SERVICE BY JIBJAB SHALL BE FINAL AND BINDING ARBITRATION, except that, to the extent that either party has in any manner infringed upon or violated or threatened to infringe upon or violate the other party's patent, copyright, trademark or trade secret rights, such other party may seek injunctive or other appropriate relief.
Arbitration under this Agreement shall be conducted by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules and, in the case of consumer disputes, the AAA's Supplementary Procedures for Consumer Related Disputes (the “AAA Consumer Rules”) (collectively the “AAA Rules”). The location of the arbitration and the allocation of costs and fees for such arbitration shall be determined in accordance with such AAA Rules and shall be subject to the limitations provided for in the AAA Consumer Rules (for consumer disputes). If such costs are determined to be excessive in a consumer dispute, JibJab will be responsible for paying all arbitration fees and arbitrator compensation in excess of what is deemed reasonable. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
To the fullest extent permitted by applicable law, NO ARBITRATION OR CLAIM UNDER THESE TERMS OF SALE SHALL BE JOINED TO ANY OTHER ARBITRATION OR CLAIM, INCLUDING ANY ARBITRATION OR CLAIM INVOLVING ANY OTHER CURRENT OR FORMER USER OF THE SITE OR ANY JIBJAB PRODUCTS OR SERVICES, AND NO CLASS ARBITRATION PROCEEDINGS SHALL BE PERMITTED. In no event shall any claim, action, or proceeding by you related in any way to any products or services purchased by you on or through any of the JibJab Sites be instituted more than one (1) year after the cause of action arose.
4.10 INDEMNITY
You agree to indemnify and hold JibJab, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners, and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney's fees, arising out of or in connection with your purchase or use of any products or services offered on any of the JibJab Sites, or any violation of these Terms of Sale or of any law or the rights of any third party.
4.11 MISCELLANEOUS
These Terms of Sale, together with the JibJab Terms of Service, the JibJab Privacy Policy, and the Legal Notices, constitute the entire agreement between you and JibJab regarding your purchase and use of JibJab’s goods and services offered on the JibJab Sites (including, without limitation, the JibJab Premium Content Services), superseding any prior agreements between you and JibJab relating to such purchase and use. The failure of JibJab to exercise or enforce any right or provision of these Terms of Sale shall not constitute a waiver of such right or provision in that or any other instance. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. If any provision of these Terms of Sale shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions. In the event of a conflict between these Terms of Sale and the JibJab Terms of Service, these Terms of Sale shall be controlling.
Questions
For customer support, please send us a message via the Contact page, call us at 323-400-6307 or send an email to help@jibjab.com for JIBJAB inquiries / help@storybots.com for STORYBOTS inquiries.